A): If the HDD / drive is not displayed in "Device Manager", it is possible that the RSI adapter is not powered.

B): Make sure that you have the Floppy 4-pin power connector correctly plugged into the adapter and that your disk is powered at the same time. If the power supply does not help solve the problem, try replacing the SATA cable. For the IDE device, check the control jumper setting - it should not conflict with any other IDE device.

A): The RSI converter supports booting from a connected disk / CDROM. Of course, the correct setting of the motherboard BIOS order is the prerequisite.

B): The device boot order (CDROM, HDD ... etc) needs to be set if your computer has multiple disks. On the first place set the disk with operating system (the item is labeled "Hard disk boot priority" or "Hard disk drives" in the BIOS).

A): For some types of older motherboards, the CDROM / DVD may not work and the SATA port must be set to IDE emulation for proper drive operation.

B): The emulation of SATA port on the IDE is set in the motherboard BIOS. This means that SATA ports must not be set to RAID or AHCI, but to IDE emulation mode.

A): The newly purchased disk must be initialized before first use.

B): If the new disk is not initialized automatically, open "Disk Management", right-click on the desired disk and initialize it.

A): Drivers are included with operating systems and are installed completely automatically. The external box (adapter / docking station) is detected as a standard storage device, such as a USB flash disk, no additional drivers are needed.

B): No other drivers need to be installed and are not even available. If you continue to have problems with your external box (adapter / docking station), check out more tips that can help you troubleshoot problems.

A): The newly purchased disk must be initialized before first use.

B): If the new disk is not initialized automatically, open "Disk Management", right-click on the desired disk and initialize it.

A): By initializing the disk, you can set the mode in which the hard disk will work.

B): You can use the partition with the master boot record (MBR) or the GUID partition table (GPT). For disk up to 2TB, use the MBR option, we recommend selecting GPT on a larger disk than 2TB. Subsequently, the initialized disk should be formatted.

A): The AXAGON external boxes (adapters / docking stations) are always equipped with the latest firmware to support disks of all capacities.

B): The 2TB limit is given as the maximum partition size when initializing a disk with the master boot record (MBR). If you want to create a larger partition on the HDD stored in the external box (e.g. 3TB or more), you must select the GUID partition table (GPT) when initializing the disk. Subsequently, the initialized disk should be formatted.

A): The connectors are compatible, but inside the USB 3.0 connector has five more contacts. The USB 3.2 Gen 1 (USB 3.0) connector is usually identified by the use of blue (exceptionally black) plastic.

B): The main difference is the speed of data transmission. USB 2.0 reaches a maximum speed of about 30 MB/s, while USB 3.2 Gen 1 (USB 3.0) is able to achieve a theoretical speed of up to 600 MB/s. If you place a disk in the external box that has a read speed of 120 MB/s, you can only get a quarter speed, that is about 30 MB/s, in the box with USB 2.0.

A): For proper spin-down setting, this feature must be supported by all components that are in the path between the operating system and the HDD, i.e. the USB controller, box electronics, and the disk itself. The spinning down of idle disks is set up by the operating system, but it is very complicated.

B): We recommend setting up using one of the freeware programs, where the procedure is mostly simplified. E.g. by HDDScan (http://hddscan.com/). The program has the ability to verify whether the disk and all components in the path support the feature. Select "Spindown" to test an immediate spin down of the disk. Set up the spindown time using a slider in the "Power Management" section.