A): The necessary drivers are already included in all operating systems and install completely automatically, and no additional drivers are needed.

B): Plug the USB hub into another USB port (on the back of the computer where the USB ports are integrated directly into the motherboard). It should re-detect the USB hub and reinstall the drivers. Alternatively, try replacing the USB cable. The obsolete driver of the USB controller could also cause problems. Manufacturers of USB 3.0 chipsets often issue new versions of drivers to improve compatibility with different devices. If the problem with the USB bub persists, plug it into the USB port of another computer to verify its functionality.

A): The phone / tablet cannot be powered by an OTG cable, this is given by the OTG principles. The tablet can be connected to a charger by a normal cable and charged itself or devices can be connected to it with an OTG cable

B): Phones / tablets that have a power connector located outside the microUSB have an advantage - here the tablet can be powered through a round connector and connect other peripherals (mouse, keyboard, flash disk, etc.) to the microUSB using an OTG cable (via the USB hub).

A): In the vast majority of cases, the USB hub can handle connection of one 2.5" external box. If more external boxes are connected, a higher current is needed that ordinary USB cannot deliver.

B): In this case, an auxiliary power supply is required. Use a USB hub with auxiliary power supply.

A): You can use a passive USB cable to connect a USB hub to your computer. However, with longer cables the USB hub may not work reliably.

B): In this case, we recommend using an active extension USB repeater cable, such as AXAGON ADR-205 or ADR-210.